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Whole of our offer available at magnusmusic.eu website is subject to 24 months seller's warranty. During this period we also provide door-to-door service. All products in our store are also covered by the manufacturer's OR distributor's warranty.
Every repair covered by door-to-door service is arranged by authorized service points. If you have any problem with the bought product, please contact us at: orders@magnusmusic.eu to determine details.
Procedure for Reporting Illegal Content and Actions in accordance with Article 16 of the Digital Services Act:
Any person or entity can report to the service provider, via the email address magnus@hurtowniamuzyczna.pl, the presence of specific information that they consider to be Illegal Content.
The report should be sufficiently precise and adequately justified. To facilitate this, the service provider allows and facilitates the submission of reports to the above-mentioned email address containing all of the following elements: (1) a sufficiently justified explanation of the reasons why the person or entity alleges that the reported information constitutes Illegal Content; (2) a clear indication of the exact electronic location of the information, such as the precise URL or URLs, and, where applicable, additional information enabling the identification of Illegal Content, as appropriate to the type of content and specific type of service; (3) the name and surname or name and email address of the person or entity making the report, except for reports concerning information related to one of the offenses mentioned in Articles 3–7 of Directive 2011/93/EU; and (4) a statement confirming the good-faith belief of the person or entity making the report that the information and allegations therein are accurate and complete.
The report mentioned above is considered to provide a basis for obtaining factual knowledge or information for the purposes of Article 6 of the Digital Services Act concerning the information it pertains to, if it allows the service provider, acting with due diligence, to determine – without detailed legal analysis – the illegal nature of the activity or information in question.
If the report includes electronic contact details of the person or entity making the report, the service provider promptly sends a confirmation of receipt of the report to such person or entity. The service provider also promptly informs such person or entity of its decision regarding the information covered by the report, providing information about the possibility of appealing the decision.
The service provider reviews all reports received through the mechanism mentioned above and makes decisions regarding the information covered by the reports in a timely, non-arbitrary, and objective manner, with due diligence. If the service provider uses automated means for such review or decision-making, it includes information about this in the notification mentioned in the previous paragraph.
